Frequently Asked Questions (FAQs)
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How long does it take to process and ship my order?
Since all our bows are handmade with love, we typically take 3-5 business days to process your order before shipping. Custom orders may take a bit longer. We promise—good things (and bows!) are worth the wait! 💖
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Do you offer rush orders?
Yes! If you need a bow ASAP for a special event, please reach out before placing your order. Additional fees may apply for rush processing.
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Can I request a custom bow? How do I place a custom order?
Absolutely! We love bringing your bow dreams to life. You can choose colors, patterns, sizes, and even add personalization like names or initials.
Simply head to our Custom Bows section, select your preferences, and place an order. If you have a unique design in mind, feel free to contact us for a consultation!
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What is a consultation call, and do I need one?
A consultation call is a quick chat where we go over your custom bow ideas, colors, themes, and any special requests. It's optional but helpful for truly one-of-a-kind designs!
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How long does a custom bow take to make? Can I send you fabric or a specific design idea?
Custom bows usually take 7-10 business days to craft, depending on the complexity of the design. Yes! If you have a special fabric or vision in mind, reach out, and we’ll see if we can make it happen.
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Where do you ship? How much is shipping?
We ship Internationally! Shipping costs vary based on your location and order size. You’ll see the exact shipping fee at checkout.
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How do I book a consultation? How do I book a consultation?
You can book a call through our website. Select a time that works for you, and we’ll chat via phone or video!
The Consultation is free! If additional design calls are needed, we may charge a small fee, which will go toward your final purchase.
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Can I return or exchange my bow? What if my bow arrives damaged?
Since our bows are handmade and often customized, all sales are final. However, if there’s an issue with your order, please contact us within 48 hours with pictures, and we’ll do our best to make it right!